General
At Pineapple Studio, we care about your personal data, so we have prepared this Privacy Policy to explain how we collect, use and share it.
This Privacy Policy (“Privacy Policy”) details the personal data Pineapplestudio Pty Ltd, (Pineapple Studio, “we”, “us” or “our”) receives about you, how we process it and your rights and obligations in relation to your personal data. Pineapplestudio Pty Ltd, a company registered at 17 Chisholm Street, Wolli Creek, NSW 2205, Australia is the data controller for the purposes of the General Data Protection Regulation (“GDPR”) and any relevant local legislation (“Data Protection Laws”).
By using or accessing the Service, you agree to the terms of this Privacy Policy. Capitalized terms not defined here have the meanings set forth in the terms and conditions (the “Terms and Conditions”), located at https://www.ieltssuccess.com.au/regulations/terms-of-use. We may update our Privacy Policy to reflect changes to our information practices. If we do this and the changes are material, we will post a notice that we have made changes to this Privacy Policy on the Website.
Pineapplestudio Pty Ltd ("Pineapple Studio", "us", or "we") collects personal information, such as your name and email address, from you at the point of “User Registration” (as defined in our terms of use).
We may collect contact information such as an individual’s email address & telephone number that allows us or our partners to contact the individual. Moreover, we track many of the actions you perform on our site in order to improve the quality of our service. Unless required by law, we will not share this information with anybody. We also collect technical data about how you interact with our Services; for more information, see Cookies
We’ll let you know about any significant changes by putting a notice up here 30 days before they become effective, and by emailing all Registered Users 30 days in advance where any changes are material.
Speaking Practice Data
When you practice a Speaking Exercise, we will use your computer's microphone throughout the lesson to analyse your speech. Pineapple Studio records these audio files and retains them until you close your IELTS Success account. Pineapple Studio uses this data to help improve and compare your progress over time.
Pineapple Studio does not share any of your personal recording data to anyone.
Product Research and Development
We may contact you to participate in product research activities. These may include surveys, interviews, and other types of feedback sessions. When you participate in these research activities, the information you provide will be used to test, improve, and develop our products. We will record the video, audio and text transcriptions of this feedback together with any additional contact information you provide and will retain this data for two years.
Please contact us at admin@pineapplestudio.com.au to:
- Request more information about the research activities you have volunteered for.
- Opt out of being contacted for research activities.
- Request a copy of any research related data you have provided to us.
1. Data privacy
We understand that the data you send to Pineapple Studio is confidential and we treat it as such. Access to sensitive information is restricted to certain Pineapple Studio staff in order to provide support and develop the service.
We do reserve the right to utilise and publish any material sent to us, but stripped of any personal information, in order to advance cognitive algorithm, or to help promote our services.
Pineapple Studio is not responsible for the Personal Information users elect to post within their materials.
2. Cookies
Cookies are small amounts of data that we send to your browser that are stored on your computer's hard drive. We use cookies to access information when you sign in, to store your preferences, to keep you logged in, and to store a limited amount of behavioral data.
You can configure your browser to accept or reject these cookies.
This is the Cookie Policy for IELTS Success, accessible from https://www.ieltssuccess.com.au/regulations/cookies.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
This Cookies Policy was created with the help of the Generator of GDPR Cookies Policy.
However if you are still looking for more information then you can contact us through one of our preferred contact methods:
Email: admin@pineapplestudio.com.au
3. Links
The Service may contain links to other websites. We are not responsible for the privacy practices of other websites.
We encourage users to be aware when they leave our service to read the privacy statements of other websites that collect personally identifiable information.
This Privacy Policy applies only to information collected by Pineapple Studio via the Service.
4. Information Obtained by Third Parties
To support and enhance the Service, we work with a variety of third party advertising networks, marketing analytics service providers and website analysis firms, such as Google, Facebook (collectively, “Third Party Advertising Service Providers”). These Third Party Advertising Service Providers collect and use personal data about your visits to and use of the Website and mobile Application, as well as other websites in order to serve you with advertisements and content tailored to meet your preferences and likely interests or better understand ad effectiveness. Aggregate demographic and interest data will also be used for market research purposes.
We use Google Analytics which is a web analytics tool that helps us understand how users engage with the Website. Like many services, Google Analytics uses first-party cookies to track user interactions as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our Website. The reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout.
You can opt-out of receiving personalized ads from advertisers and ad networks that are members of the Network Advertising Initiative (“NAI”) or who follow the DAA Self-Regulatory Principles for Online Behavioral Advertising using their respective opt-out tools. The NAI's opt-out tool can be found here https://www.networkadvertising.org/choices/ and the DAA's opt out tool can be found here https://www.aboutads.info/choices/.
In addition, your mobile devices may offer settings that enable you to make choices about the collection, use, or transfer of mobile app information for online behavioral advertising (for example, Apple iOS’ Advertising ID and Google Android’s Advertising ID). Please note that opting out does not prevent the display of all advertisements to you.
5. Sharing your personal data with third parties
Pineapple Studio shares your personal data only when it is necessary to offer the Service, legally required, or permitted by you.
We will provide personal data to hosting providers such as Amazon Web Services and search engine providers such as Google.
These data processors help us bring you the Service. For example, we may share your information in order to detect where or how you encountered a bug when using our mobile application. In connection with these operations, our service providers will have access to personal data for a limited time. When we utilize service providers for processing any personal data, we implement contractual protections limiting the use of that personal data to the provision of services to Pineapple Studio.
We will be required to access and disclose personal data in response to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. Additionally, we will access and share account or other personal data when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Service or using the Pineapple Studio name, or to prevent imminent harm. This will include accessing and sharing personal data with other companies, lawyers, agents or government agencies.
If the ownership of all or substantially all of the Pineapple Studio business, or individual business units or assets owned by Pineapple Studio that are related to the Service, were to change, your personal data will be transferred to the new owner. In any such transfer of information, your personal data would remain subject to this section.
Pineapple Studio will share aggregate or anonymous data collected through the Service, including Activity Data, for purposes such as understanding or improving the service.
6. Questions or comments
If you have questions or comments about this privacy policy, please contact us by email at:
